FAQ

Yes, IDR supports both owned and leased assets. Through integrations, the information of leased devices remains automatically up-to-date.

Yes, with IDR you can build various automations to streamline different asset management processes. You can read more about automations here.

We understand that data security is one of the key factors when choosing an asset management solution. Therefore, IDR is ISO 27001 certified. You can read more about our security here.

You can add an unlimited number of users to IDR. Our software supports multiple SSO configurations at once so there is no technical limitations either.

Yes, IDR offers free support for all users of the platform. Our support can be contacted by email or phone. 

IDR offers integrations with various systems. IF we do not have it, we will build it for free. Typical existing UEM integrations include Microsoft Intune, jamf, Google Workspace and VMware Workspace ONE. Leasing information is integrated with your leasing provider such as 3StepIT, CHG and DLL. Typical ITSM integrations are built with platforms such as ServiceNow, Jira and Freshservice.

IDR connects procurement and recycling with comprehensive asset management. You can control both owned and leased devices with one easy-to-use solution. 

IDR provides you with a wide range of actionable insights derived from real-time data. From asset utilization trends to maintenance histories, our reports offer a clear overview of your assets’ lifecycle. Each user can also customize all reports in our software and save these different dashboards for easy use.

Yes, besides that IDR offers comprehensive IT asset management beyond just tracking and inventory.

Yes, IDR works with all mobile phones and tablets of various sizes and shapes. 

No, IDR works through a web-based platform, without the need to download and install any applications.

Customer data is stored and processed on Amazon’s servers in the EU.

Yes we do. You have full control over the products and their resellers. In the best case, we will integrate your resellers into our platform which means that you can forward new orders made by employees to your resellers with a press of a button.

Yes, you can freely choose what products are shown to users. Device specific services are mapped to products directly. You can also limit some products to be shown only for specific user groups.

Employees can easily order new devices through an intuitive webstore. With IDR, you can also offer a budget for every employee that they can freely spend on new devices. If the employee wants to select a device that is over their budget, they can pay for the excess out of pocket.

Yes, you can customize product visibility for different user groups.

Yes, employees can pay for devices that exceed the budget easily with their preferred payment method, for example their own credit card.

No, IDR asset management can be used with or without procurement module.

IDR’s recycling partners are all certified IT asset recycling companies that download their serial number specific data wipe certifications to IDR after the assets have been processed. This allows your organization to have complete audit trail of each device from creation to disposal. 

Our recycling partner will refund the funds directly to your organization’s bank account after the recycling has been completed.

Yes, the recycling partners provide secure data pickup and transfer services.

IDR automates various leasing processes. Typical processes are end of lease period notifications, EOL decision-making and returning assets to the leasing company.