Pricing

IDR allows tracking of all devices, including offline devices.

IDR is built on an ‘ecosystem model’, allowing you to involve your partners in device lifecycle management. Typical partners are IT device resellers, IT service providers, finance companies, device manufacturers, maintenance companies, and recycling companies.

The pricing for IDR is based on a per-device monthly license fee. The price includes a device registry, smart labels, implementation, and ongoing usage support (email and phone). The ordering system, recycling service, and certain integrations are charged separately (typically a 10-30% additional cost to the device registry price).

The IDR contract is valid indefinitely with a 3-month notice period. If you are not satisfied with the service, you can terminate it by notifying our customer service.

It is possible to order IDR smart labels with your own brand at an additional cost. For more detailed information, please contact our sales department.

We do not charge an initiation fee for activating integrations, but there is a small additional charge for maintenance on top of the device registry price. Depending on the integration, this results in an additional 10-30% cost on top of the device registry price.

Yes, you can. Our REST API interface is available free of charge for all our customers.

IDR runs in Amazon AWS, and all our servers are located within the EU in Sweden. We comply with GDPR regulations, and the DPA is available from our sales department.

Yes, it does. Devices can be created in IDR with or without a smart label. Smart labels can also be associated with only a subset of the devices or be added later.

Yes. IDR delivers all the needed smart labels to customers with simple instructions. Labeling one device takes about 50 seconds.

Yes, you can. With IDR’s ecosystem model, you can purchase new IT devices already labeled and created on your company’s IDR account.

Each customer receives their own service manager from IDR, with whom the implementation project is planned. One of the service manager’s tasks is to ensure that information is collected from the devices in a consistent format.

When a user logs into the IDR device registry, they have access to a training video and written instructions. In addition, we can arrange joint training sessions remotely if needed.

Each customer receives their own service manager from IDR, who ensures a seamless implementation of the system. Implementation and ongoing support are included in the price of the device registry.

Inside each IDR smart label is a chip that utilizes NFC (Near Field Communication) technology. The NFC reader inside a smartphone reads the content of the chip by touching it, which is programmed to open the device information for that specific device.

Smart labels can be easily ordered directly from the IDR device registry’s homepage after logging in. Depending on the order quantity, we deliver the smart labels either as a letter or as a package

We measure the level of our customer service through a ticketing system, and our average response time over the last three years has been 84 minutes. We respond to most inquiries within 30 minutes.